Last Updated: July 14, 2025

Welcome to Complete Peptides UK. These Terms & Conditions govern your use of our website and the purchase of products from Complete Peptides UK (“we,” “our,” or “us”). By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. About Us

Complete Peptides UK is an online supplier of research-grade peptides and related laboratory products intended solely for scientific and laboratory research.

2. Eligibility

By placing an order through our website, you confirm that:

  • You are at least 18 years of age.
  • You have the legal capacity to enter into a binding contract.
  • You are purchasing products for lawful purposes.
  • You understand the intended use and limitations of the products you purchase.

We reserve the right to refuse or cancel any order if we believe these conditions are not met.

3. Research Use Only

All products sold by Complete Peptides UK are supplied strictly for laboratory research purposes only.

Our products are not:

  • Medicines
  • Medical devices
  • Dietary supplements
  • Foods
  • Cosmetics
  • Veterinary products

They are not intended for human consumption or clinical use, and they must not be used for the diagnosis, treatment, cure, or prevention of any disease.

By purchasing from us, you acknowledge that you understand these restrictions.

4. Product Information

We strive to ensure that all product descriptions, specifications, technical information, and images are accurate. However:

  • Product images are for illustration purposes only.
  • Specifications may change without prior notice.
  • Technical information is provided solely for research reference.

Nothing on this website should be interpreted as medical, pharmaceutical, or clinical advice.

5. Pricing

All prices displayed on our website are shown in Pounds Sterling (£).

Prices are subject to change without notice.

Applicable taxes and shipping charges will be calculated during checkout where required.

6. Orders

Submitting an order does not guarantee acceptance.

We reserve the right to:

  • Decline any order
  • Limit purchase quantities
  • Cancel suspicious or fraudulent transactions
  • Refuse service where required by law

An order is accepted only after payment has been successfully processed and a dispatch confirmation has been issued.

7. Payment

Payment must be received before an order is dispatched.

We use secure payment providers to process transactions.

Complete Peptides UK does not store full payment card information.

8. Shipping

Delivery estimates are provided for convenience only.

We are not responsible for delays caused by:

  • Courier services
  • Customs inspections
  • Weather conditions
  • Industrial action
  • Force majeure events
  • Incorrect delivery information supplied by the customer

Risk in the products transfers to the customer upon confirmed delivery.

9. International Orders

Customers ordering outside the United Kingdom are responsible for ensuring that imported products comply with all applicable laws and regulations within their jurisdiction.

Complete Peptides UK accepts no responsibility for customs delays, import restrictions, seizures, duties, taxes, or regulatory actions imposed by local authorities.

10. Returns & Refunds

Due to the specialised nature of research products, returns are accepted only in limited circumstances, including:

  • Incorrect items supplied
  • Products damaged during transit
  • Manufacturer defects

Claims should be submitted promptly after delivery and may require photographs or additional information.

Approved refunds will be processed using the original payment method.

11. Product Storage

Customers are responsible for storing products according to the storage recommendations supplied with each product.

Improper storage may affect product quality and performance.

12. Intellectual Property

All content on this website, including text, graphics, logos, product descriptions, photographs, icons, and website design, is owned by or licensed to Complete Peptides UK.

No content may be copied, reproduced, distributed, or used without prior written permission.

13. Acceptable Use

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt unauthorised access to our systems.
  • Introduce malicious software.
  • Misrepresent your identity.
  • Interfere with website functionality.

14. Limitation of Liability

To the fullest extent permitted by law, Complete Peptides UK shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the applicable order.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

15. Warranty Disclaimer

Products are supplied without warranties except where required by applicable law.

We do not guarantee that products are suitable for any particular research application or experimental outcome.

Researchers are responsible for determining the suitability of products for their intended lawful research purposes.

16. User Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.

Please notify us immediately of any unauthorised use of your account.

17. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

18. Website Availability

While we strive to keep our website available at all times, we do not guarantee uninterrupted access.

We may suspend or modify the website without notice for maintenance, security, or operational reasons.

19. Force Majeure

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, pandemics, acts of government, war, cyberattacks, supply chain disruptions, or transportation failures.

20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

21. Changes to These Terms

We reserve the right to amend these Terms & Conditions at any time.

Any changes become effective immediately upon publication on this website.

Customers are encouraged to review these Terms periodically.

22. Contact Us

If you have any questions regarding these Terms & Conditions or your order, please contact our customer support team using the contact information provided on our Contact Us page.