At Complete Peptides UK, we are committed to providing high-quality research-grade peptides and laboratory products with accurate descriptions, secure packaging, and reliable customer service.

Due to the specialised nature of research materials, our Returns & Refund Policy differs from standard consumer retail products. Please read the following terms carefully before placing an order.

1. Research Use Products

All products supplied by Complete Peptides UK are intended strictly for laboratory and scientific research purposes only.

Products are not intended for human consumption, clinical use, medical treatment, diagnosis, or veterinary applications.

By purchasing from our website, you acknowledge and accept the intended use of the products.

2. Returns Eligibility

Due to the nature of our products, returns are only accepted in limited circumstances, including:

  • Incorrect product supplied by Complete Peptides UK.
  • Product received damaged during delivery.
  • Product packaging is compromised upon arrival.
  • Verified manufacturing defects.

Returns are not accepted for:

  • Products that have been opened, used, or altered.
  • Products stored incorrectly after delivery.
  • Orders placed incorrectly by the customer.
  • Changes of mind.
  • Products that have exceeded recommended storage conditions.
  • Products returned without prior approval.

3. Reporting an Issue

If there is an issue with your order, please contact our customer support team within 48 hours of delivery.

Your request should include:

  • Order number
  • Customer name
  • Description of the issue
  • Photographs of the product and packaging
  • Any relevant supporting information

Failure to report issues within the required timeframe may affect eligibility for a replacement or refund.

4. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us before returning anything.

After reviewing your claim, we may provide:

  • A replacement product
  • Store credit
  • A refund (where applicable)

Approved replacements will be dispatched after confirmation of the issue.

5. Refund Process

Once a refund has been approved:

  • Refunds will be issued to the original payment method.
  • Processing times may vary depending on your payment provider.
  • Refunds typically appear within several business days after processing.

Complete Peptides UK is not responsible for delays caused by banks, card providers, or payment processors.

6. Order Cancellation

Customers may request cancellation before their order has been processed for dispatch.

Once an order has been dispatched, cancellation requests cannot be accepted.

To request cancellation, contact us as soon as possible with your order details.

7. Shipping Costs

Where a return is approved due to an error caused by Complete Peptides UK or a confirmed product defect, reasonable return shipping costs may be considered.

Customers are responsible for return shipping costs for any approved returns not caused by our error.

Original shipping fees are non-refundable unless required by applicable law.

8. Product Storage Responsibility

Customers are responsible for ensuring that products are stored correctly after delivery.

Complete Peptides UK cannot accept responsibility for:

  • Incorrect storage conditions
  • Exposure to heat, moisture, or sunlight
  • Damage caused after delivery
  • Product degradation due to improper handling

Please follow all storage instructions provided with your order.

9. Lost or Missing Packages

If your package is marked as delivered but you have not received it, please contact us immediately.

We may request:

  • Delivery confirmation details
  • Courier investigation information
  • Additional verification details

Complete Peptides UK is not responsible for packages confirmed as successfully delivered to the address provided by the customer.

10. International Orders

Customers purchasing from outside the United Kingdom are responsible for ensuring that products can legally be imported into their country.

We are not responsible for:

  • Customs delays
  • Import restrictions
  • Seizures by authorities
  • Customs fees or taxes
  • Incorrect documentation provided by the customer

Refunds will not normally be issued for orders refused or held due to customer import restrictions.

11. Fraud Prevention

Complete Peptides UK reserves the right to refuse refunds or replacements where there is evidence of:

  • Fraudulent claims
  • Payment disputes without valid reason
  • Abuse of our returns process
  • False information provided during a claim

12. Contact Us

If you have questions regarding returns, refunds, or an order issue, please contact our customer support team through the contact details provided on our website.

We aim to review all enquiries promptly and provide a fair resolution.

13. Policy Updates

Complete Peptides UK reserves the right to update this Returns & Refund Policy at any time.

Any changes will be published on this page with the updated revision date.