Last Updated: June 24, 2025

Complete Peptides UK (“Complete Peptides UK”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in a transparent and secure manner.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, create an account, place an order, or otherwise interact with us.

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Who We Are

Complete Peptides UK is a supplier of research-grade peptides and laboratory products intended for scientific research purposes only.

If you have any questions regarding this Privacy Policy or your personal information, please contact us using the details provided on our Contact Us page.

2. Information We Collect

Depending on how you use our website, we may collect the following information:

Personal Information

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Company or institution name (where applicable)

Account Information

  • Username
  • Encrypted password
  • Account preferences
  • Order history

Payment Information

Payments are processed securely through third-party payment providers.

We do not store complete debit or credit card information on our servers.

Order Information

We may collect:

  • Products purchased
  • Order number
  • Purchase history
  • Delivery preferences
  • Transaction details

Technical Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Referral URL
  • Pages viewed
  • Date and time of access
  • Website usage statistics

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders
  • Deliver products
  • Manage customer accounts
  • Provide customer support
  • Verify transactions
  • Prevent fraud
  • Improve our website and services
  • Respond to enquiries
  • Send order confirmations and shipping updates
  • Comply with legal obligations

Where you have provided your consent, we may also send promotional emails regarding products, offers, or company news. You may unsubscribe at any time.

4. Legal Basis for Processing

Where UK GDPR applies, we process personal information on one or more of the following lawful bases:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Your consent (where required)

5. Cookies

Our website uses cookies and similar technologies to:

  • Keep the website functioning correctly
  • Remember your preferences
  • Improve website performance
  • Analyse visitor behaviour
  • Enhance your browsing experience

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

For more information, please refer to our Cookie Policy.

6. Marketing Communications

If you subscribe to our mailing list, we may occasionally send newsletters, promotions, or product updates.

You may unsubscribe at any time by:

  • Clicking the unsubscribe link in any email
  • Contacting our customer support team

7. Sharing Your Information

We do not sell your personal information.

We may share your information only where necessary with trusted service providers, including:

  • Payment processors
  • Courier and delivery companies
  • Website hosting providers
  • IT support providers
  • Fraud prevention services
  • Professional advisers
  • Government or regulatory authorities where required by law

All third-party service providers are expected to protect your information and process it only for authorised purposes.

8. International Data Transfers

If your information is transferred outside the United Kingdom, we will take appropriate safeguards to ensure your personal information remains protected in accordance with applicable data protection laws.

9. Data Security

We implement appropriate technical and organisational measures designed to protect your personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

While we take reasonable steps to secure your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil contractual obligations
  • Comply with legal requirements
  • Resolve disputes
  • Maintain financial records
  • Protect our legitimate business interests

When information is no longer required, it will be securely deleted or anonymised.

11. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict processing
  • Object to certain processing activities
  • Request data portability
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

We will respond to valid requests in accordance with applicable legal requirements.

12. Children’s Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child, we will take reasonable steps to delete it promptly.

13. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any third-party sites you visit.

14. Website Analytics

We may use analytics tools to better understand how visitors use our website, including information such as:

  • Pages visited
  • Time spent on pages
  • Traffic sources
  • Device types
  • General geographic location
  • Website performance

Analytics information is generally collected in an aggregated form to help us improve our services.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

The latest version will always be published on this page with the updated revision date.

16. Contact Us

If you have any questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact us using the details provided on our Contact Us page.

If you believe your data has been processed unlawfully, you also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).